Table of Contents
Accountability
Definition:
The user experienced an issue when using the application or its service. The user could not find the software company responsible for solving the issue.
Subtypes
- [None defined]
Examples:
Against:
The past few times I've purchased items and when the seller ships the item out via USPS, USPS is NOT scanning the package and Vinted does not notify or update the tracking info, so I've had 2 packages that went missing in transit. Where is the accountability on Vinted side or do you just care about making that money?[2]
Neutral:
In favor:
References
[1] Yagil Elias, Tom P. Humbert, Lauren Olson, Emitzá Guzmán. What is unethical about software? User perceptions in the Netherlands. Proceedings of ICSE-SEIS (2025). IEEE.
[2] Tjikhoeri, N., Olson, L. & Guzmán, E. The best ends by the best means: ethical concerns in app reviews. Empir Software Eng 29, 138 (2024). https://doi.org/10.1007/s10664-024-10463-7
[3] L. Olson, E. Guzmán and F. Kunneman, “Along the Margins: Marginalized Communities’ Ethical Concerns about Social Platforms,” 2023 IEEE/ACM 45th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS), Melbourne, Australia, 2023, pp. 71-82, doi: 10.1109/ICSE-SEIS58686.2023.00013.