Definition:
The user raises concerns of the application not including people with special needs or disabilities.
Against:
I am a person with certain disabilities, and its important that the driver knows my condition, but this app or any other interface of yours doesn't provide me with any option to pass on this information to the driver.[2]
Neutral:
In favor:
[1] Yagil Elias, Tom P. Humbert, Lauren Olson, Emitzá Guzmán. What is unethical about software? User perceptions in the Netherlands. Proceedings of ICSE-SEIS (2025). IEEE.
[2] Tjikhoeri, N., Olson, L. & Guzmán, E. The best ends by the best means: ethical concerns in app reviews. Empir Software Eng 29, 138 (2024). https://doi.org/10.1007/s10664-024-10463-7
[3] L. Olson, E. Guzmán and F. Kunneman, “Along the Margins: Marginalized Communities’ Ethical Concerns about Social Platforms,” 2023 IEEE/ACM 45th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS), Melbourne, Australia, 2023, pp. 71-82, doi: 10.1109/ICSE-SEIS58686.2023.00013.